Privacy Policy

Firm Focus, LLC (“Firm Focus,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through firm-focus.com (the “Site”), how we use it, and the choices you have. By using the Site, you agree to the practices described here.

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Information We Collect

Information you give us. When you fill out a form, subscribe to our newsletter, book a consultation, register for an event, purchase a service, or email us, we may collect your name, job title, firm or company name, email address, phone number, and any other information you choose to include in your message.

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Information collected automatically. When you visit the Site, we and our service providers automatically collect certain information through cookies and similar technologies, such as your IP address, browser type, device type, referring website, pages viewed, time spent on pages, and dates and times of access. Some of this information may be considered personal information under applicable law.

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Payment information. If you purchase a service from us, payments are processed securely through our website platform’s payment providers. Firm Focus does not store your full credit card number.

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How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Site;

• Respond to your inquiries and provide the services you request;

• Schedule and manage consultations, workshops, and speaking engagements;

• Send newsletters and information about Firm Focus services that may interest you (you can unsubscribe at any time);

• Understand how visitors use the Site so we can improve our content; and

• Comply with legal obligations and protect our rights.

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Website Platform and Analytics

Our Site is hosted on Wix, which collects standard technical and usage information to operate the Site and provide us with visitor statistics. We also use HubSpot, a marketing and customer relationship management platform, to manage our website forms, contacts, and email communications and to understand how visitors use the Site. HubSpot uses cookies to record which pages you visit. If you submit a form on the Site, the browsing activity associated with your device may be linked to the contact information you provided, so we can better understand your interests and follow up appropriately. HubSpot may also use your IP address to identify the general location or the organization associated with your visit.

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For more information, see the Wix Privacy Policy (wix.com/about/privacy) and the HubSpot Privacy Policy (legal.hubspot.com/privacy-policy).

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Sharing Information with Third Parties

Firm Focus does not sell, rent, or lease personal information to third parties.

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We share information with trusted service providers that help us run our business, such as website hosting, email delivery, scheduling, payment processing, and analytics. These providers may use your information only to perform services for Firm Focus and are required to keep it confidential.

 

Firm Focus, LLC may also disclose personal information without notice if required by law or if we believe in good faith that disclosure is necessary to comply with legal process, to protect the rights or property of Firm Focus, or to protect the personal safety of users of the Site or the public.

 

Cookies

Cookies are small files placed on your device that help us analyze web traffic and remember your preferences. You can set your browser to refuse or delete cookies. If you do, some features of the Site may not work properly.

 

Data Retention

We keep personal information only as long as needed for the purposes described in this policy, such as maintaining our relationship with you, providing services, and meeting legal, tax, and accounting requirements. When information is no longer needed, we delete it or make it anonymous.

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Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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Links to Other Websites

The Site may contain links to other websites. Firm Focus is not responsible for the content or privacy practices of those websites. We encourage you to read the privacy policies of any site you visit.

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E-mail Communications

From time to time, we may email you announcements, newsletters, event information, surveys, and other updates. To improve our communications, we may track whether you open our emails and click on links in them.

You can stop receiving marketing emails at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us. We may still send you messages related to services you have requested.

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Your Choices and Rights

You may contact us at any time to:

• Ask what personal information we hold about you;

• Request that we correct or update your information;

• Request that we delete your information, subject to any legal obligations to keep it; or

• Opt out of marketing communications.

 

We will respond to your request within a reasonable time and free of charge. To protect your information, we may need to verify your identity before completing a request.

To make a request, email us at sarah@firm-focus.com.

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Children Under Thirteen

The Site is intended for professionals and is not directed to children. Firm Focus does not knowingly collect personal information from children under the age of thirteen. If you believe a child has provided us with personal information, please contact us and we will delete it.

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External Data Storage

The Site and the information we collect may be stored on servers operated by third-party hosting and service providers, which may be located in the United States or other countries.

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Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the updated policy on this page and update the effective date below, and we may also notify you by email or by a notice on the Site.

Your continued use of the Site after changes are posted means you accept the updated policy.

 

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

 

Firm Focus, LLC

San Francisco, California

 

Email: sarah@firm-focus.com

Effective Date: November 6, 2026